Billing
Policies for Product & Technical Support
Billing Due Date: The billing date will be
due at the beginning of the billing cycle. Plan Plus reserves
the right to suspend the customers account if the bill is not
paid. Month to Month agreements will be considered to be in
effect perpetually until the customer delivers written (email)
notification of the intention to cancel. PlanPlusOnline may
choose at its option to let an account remain active past the
due date.
Payment: Payment is expected via credit
card (Visa, MasterCard, am/ex) or EFT (electronic funds transfer).
Invoice billing and 30 day terms are available to customers
with an approved credit application.
Cancellation Policy:
- Month to Month Contract-
the account will remain active thru the end of the billing
month and no further payments will be due. No refund will
be given.
- Annual Agreements (paid monthly) - If an annual
contract is cancelled; the account will remain active thru
the end of the current billing month and a cancellation
fee of 3x the monthly amount will be charged to the customer.
- Annual Subscriptions (paid annually): If an annual contract
is cancelled; the account will remain active thru the end
of the current billing month and a cancellation fee of
3x the average monthly amount (as calculated by dividing
the annual fee by 12) will be charged to the customer.
Billing Policies for Professional Services
Returns: No returns will be given for Professional
Services rendered.
Customization: ½ of customization
fee is required before work begins, ½ when customization
is complete. No returns will be made for Customization work.
Training: Training events are to be paid
in advance. Minimum of 24 hours notice is requested to reschedule
or cancel a training event.
Administration: All administration contracts
are considered to be 1 year agreements. If the customer cancels
anytime prior to the 12th month, a cancellation fee of 3x
the monthly amount will be charged to the customer.
Implementation: All fees for implementation
will be due in advance.
If you have an outstanding Invoice, you can use our online pay form. Click Here |
